Refund Policy

Overview

At Direct Discount Pty Ltd, we are committed to providing high-quality digital services. We understand that sometimes things don't go as planned, and we want to make sure our clients are always satisfied with our work.

This Refund Policy applies to all services provided by Direct Discount Pty Ltd, including brand strategy, web design, digital marketing, UI/UX design, e-commerce solutions, and SEO & analytics.

Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 7 days of project completion or service delivery.
• Work must not have been fully completed and delivered to the client.
• The client has provided reasonable feedback and given us the opportunity to address concerns.
• No refunds will be issued if the project has been completed and approved by the client.
• Refunds are processed using the original payment method within 7-10 business days.
• Third-party costs (hosting, domains, premium plugins) are non-refundable.

Refund Process

If you wish to request a refund, please follow these steps:

• Step 1: Contact our support team at Directdiscount1@gmail.com with your refund request.
• Step 2: Provide your project details, invoice number, and reason for refund.
• Step 3: Our team will review your request within 24-48 hours.
• Step 4: If approved, the refund will be processed within 7-10 business days.
• Step 5: You will receive a confirmation email once the refund is completed.

Non-Refundable Items

The following items and services are not eligible for refund:

• Domain name registration fees.
• Web hosting services already activated.
• Third-party premium plugins or themes purchased for your project.
• Services that have been fully completed and delivered.
• Services where work has been started and partial work has been delivered.
• Consultation fees for services already rendered.

Service Cancellation

If you wish to cancel your project before completion:

• If work has not started: Full refund of the advance payment.
• If work is in progress (less than 50%): 50% refund of the total project cost.
• If work is in progress (more than 50%): No refund, but you may receive partial deliverables.
• If the project is complete: No refund is applicable.